At DigiDocks Kids, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

When you make a purchase or interact with our store, we may collect:

• Contact & order details — name, email address, shipping address, phone number, and order history collected at checkout.
• Payment information — processed securely by Razorpay or paid via Cash on Delivery. DigiDocks Kids never stores your card or banking details.
• Browsing behaviour — anonymised data collected via Google Analytics and Meta Pixel (page views, device type, referral source).
• Email address — if you subscribe to our newsletter or promotional updates.
• Docky AI chats — messages sent to our AI assistant (Docky AI) to help answer your robotics questions. These are not linked to your personal identity.

2. How We Use Your Information

• Process and fulfil your orders, including Cash on Delivery coordination.
• Send order confirmation, shipping updates, and delivery notifications.
• Respond to customer support queries.
• Improve our website experience using anonymised analytics data.
• Send promotional emails — only if you have opted in. Every marketing email includes an unsubscribe link.

3. Sharing of Information

We share your data only as necessary to operate our store:

• Razorpay — for payment processing. Their own privacy policy governs how they handle payment data.
• Shopify Inc. — our store platform. Your data is hosted on Shopify's infrastructure in accordance with their data processing agreement.
• Google & Meta — receive anonymised analytics and ad performance data only. No personally identifiable information is shared.
• We never sell your personal data to any third party.

4. Cookies

• Shopify session cookies — required for cart functionality and checkout. Cannot be disabled without breaking the store.
• Google Analytics cookies — used for website analytics. You can opt out via your browser settings or the Google Analytics opt-out browser add-on.
• Meta Pixel cookies — used to measure ad campaign performance. You can manage these via Meta's ad preferences.

5. Data Retention

• Order data — retained for 3 years to meet tax and legal compliance requirements.
• Newsletter list — retained until you unsubscribe.
• Analytics data — subject to Google's and Meta's own retention settings.

6. Your Rights

Under the Information Technology Act, 2000 (India), you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.

To exercise any of these rights, contact us at the email address listed in Section 9.

7. Children's Privacy

Our robotics kits are designed for children aged 8 and above, but all purchases are made by adults (parents or guardians). We do not knowingly collect personal data directly from children under 13. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

8. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this privacy policy, please contact us: